In today’s environment, where global supply chain instability has become a constant challenge, the ability to access logistics information quickly and accurately plays a pivotal role in determining the competitiveness of businesses. To address this challenge, KOTRA has partnered with SeaVantage, driving significant changes that directly benefit export SMEs.
In this customer success story, Won-chan Cho, Project Manager at KOTRA's Digital Platform Operations Center, discusses the reasons behind the adoption of SeaVantage, its practical applications, and the measurable results achieved.
I am Won-chan Cho, Project Manager at KOTRA's Digital Platform Operations Center. KOTRA supports the international expansion and exports of South Korean SMEs through 128 trade offices in 80 countries around the world.
Our team is responsible for planning and operating digital platforms, including the big data platform "TriBIG" and the integrated overseas information platform "Haedeurim."
With the growing global trend of protectionism, supply chain challenges have become increasingly frequent. As a result, our customers—export SMEs—have encountered significant issues, such as logistics delays and difficulties in tracking vessel locations.
While we provided various international expansion insights through the "Haedeurim" platform, the real-time logistics information that our customers most needed was difficult to secure. There were few providers of high-quality logistics data, and among them, SeaVantage's information services stood out due to their accuracy and timeliness.
Through API integration with SeaVantage, we can access real-time AIS vessel location data, port congestion information, and historical logistics data, including weather patterns, vessel histories, and delay trends. This data is processed and displayed on our platform through a customized dashboard tailored to our customers' needs.
By integrating SeaVantage's data with KOTRA's existing resources, we have streamlined the process, allowing businesses to conveniently access all their logistics information in one centralized platform. One feature that has gained significant praise from our customers is the Predicted Time of Arrival (PTA) prediction, which has been highly regarded for its accuracy.
In recent times, quick access to information has become essential due to the ongoing challenges in the global supply chain. Many export businesses have shared that leveraging the integrated "KOTRA + SeaVantage" data has greatly supported their logistics strategy development. The tangible benefits include real-time vessel route tracking, strategies for avoiding port congestion, and improved accuracy in forecasting logistics costs.
Above all, we were particularly impressed by the professionalism and expertise of the SeaVantage team. Not only was the technical API integration executed seamlessly, but both the technical and business teams collaborated effectively during the planning phase to ensure the data was tailored to meet our specific requirements.
As a public institution with strict security and data integration standards, we were delighted with how the SeaVantage team addressed these challenges reliably and with stability.
Previously, when supply chain issues occurred, customers found it difficult even to assess the situation. Now, they can track vessel locations and port conditions in real time, enabling them to develop response strategies based on data.
As a result, the trust and satisfaction with KOTRA's logistics information service have significantly increased. Furthermore, platform usage and feedback metrics have notably improved since the implementation.
"Win-win" is the most appropriate description. A business model that benefits only one party cannot be sustainable. KOTRA and SeaVantage have been collaborating and creating mutual value, and I believe we will continue to generate synergies in various ways going forward.
SeaVantage stands out as a reliable partner for businesses where logistics information is critical, offering a combination of accuracy, speed, and scalability. We encourage you to explore the potential for collaboration.
With SeaVantage's real-time tracking feature, users can monitor vessel locations, speeds, and estimated arrival times seamlessly. This functionality enables immediate responses to unforeseen events, such as adverse weather conditions. Furthermore, the Predicted Time of Arrival (PTA) feature helps identify potential delays early by factoring in various transportation variables, improving customer communication and optimizing logistics operations.
► Cargo Insight – Unlocks global supply chain optimization and logistics route planning.
► Ship Insight – Provides real-time vessel tracking and enhances route management efficiency.
► Port Insight – Optimizes port operations and streamlines logistics flow.
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최근 몇 년 동안 기업들은 원자재 수급 차질, 물류 지연, 운송 비용 급등과 같은 문제에 직면하며 공급망 불안정성을 실감하고 있습니다. 이러한 불확실성 속에서 기업들은 단순한 비용 절감을 넘어, 리스크를 최소화하고 예측 가능성을 높이는 방향으로 공급망 관리(Supply Chain Management, SCM)의 패러다임을 전환하고 있습니다.
선박 충돌은 단순한 해양 사고를 넘어 해상 물류 전반에 연쇄적인 피해를 초래하는 고위험 리스크입니다. 본 글에서는 실시간 데이터 기반 예측과 SeaVantage 솔루션을 통해 이러한 충돌 위험을 사전에 감지하고 효과적으로 대응하는 전략을 소개합니다.
화물 운송 지연은 단순한 일정 변경이 아니라 기업의 수익과 신뢰도에 직접적인 영향을 미칩니다. 복잡한 글로벌 공급망을 운영하는 기업이라면 화물 운송 지연으로 인해 추가 비용 발생, 계약 불이행, 고객 만족도 하락 등의 문제가 발생할 수 있습니다.
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